Responsible Gaming at aci67

21+ Only — Adults Aged 21 and Above

aci67 is strictly an adults-only platform. All players must be 21 years of age or older to register an account, make deposits, or participate in any gaming activity on our platform. We enforce this requirement seriously and support responsible gaming at every level.

Our Commitment to Safer Gaming

At aci67, we are committed to providing a gaming environment that is not only entertaining but genuinely safe. We understand that for the vast majority of our players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna — gaming is a form of leisure and excitement. We want to keep it that way.

Responsible gaming is not a checkbox — it is a core part of how we operate. We invest in player education, provide practical self-management tools, and maintain a dedicated support channel so that help is always within reach. Every feature on our platform is designed with player wellbeing in mind, from the moment you register to every session you play.

We also recognise that some players may, at times, find it difficult to stay in control. That is why we have put in place a comprehensive set of responsible gaming tools that can be activated quickly and easily. No judgment — just support when you need it.

Know Your Limits: Setting Healthy Boundaries

The most effective way to enjoy gaming responsibly is to set clear limits before you start. aci67 provides several practical tools to help you do exactly that.

Budget Control — Deposit Limits

You can set a daily, weekly, or monthly limit on how much you deposit into your aci67 account. Once the limit is reached, no further deposits will be processed until the period resets. This is one of the most powerful tools for keeping your gambling spend predictable and proportionate to what you can genuinely afford. For example, if your monthly recreation budget is ৳5,000, set a monthly deposit limit of ৳5,000 and never worry about overshooting it.

Time Management — Session Time-Outs

Our time-out feature lets you pause all gaming activity for a defined period — 24 hours, 7 days, or 30 days. During a time-out, your account remains open but you cannot place bets or access any games. This is ideal when you feel you need a short cooling-off period without fully closing your account. After the time-out expires, access is automatically restored.

Self-Exclusion — Stepping Away Entirely

If you feel that gaming is having a serious negative impact on your life, you can request a self-exclusion at any time by contacting our support team. A self-exclusion prevents you from logging in, depositing, or placing bets for the duration you choose — from 6 months up to a permanent ban. We take self-exclusion requests very seriously and act on them within 24 hours of receiving your request.

Recognising Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to spot. It is important to regularly check in with yourself and be honest about how gaming is affecting your life. Below are some common warning signs to watch for:

• ⚠️Spending more money on gambling than you originally intended or can afford
• ⚠️Chasing losses — continuing to bet in an attempt to recover money you have already lost
• ⚠️Gambling interfering with work, study, family responsibilities, or important daily activities
• ⚠️Borrowing money or selling personal belongings to fund gambling sessions
• ⚠️Feeling anxious, irritable, or restless when you are not gambling

If any of these signs feel familiar, please do not ignore them. Reach out to our support team or take advantage of our self-exclusion and time-out tools. Recognising the problem early is the most important first step.

How aci67 Supports You

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Whether you need to set a deposit limit, request a time-out, apply for self-exclusion, or simply talk to someone about concerns you have, we are here. You can contact us by email at any time — there is no waiting list, no bureaucracy, and no judgment.

All responsible gaming requests — deposit limit changes, time-out activations, and self-exclusion requests — are treated with full confidentiality. We will never share your personal information with third parties. Requests are processed in accordance with our Privacy Policy and fulfilled within 24 hours of receipt during Bangladesh Standard Time (BST, UTC+6) business hours.

Protecting Minors — Zero Tolerance Policy

aci67 operates a strict zero-tolerance policy towards underage gambling. We require age verification during the registration process and reserve the right to request additional identity documentation at any time. Any account found to belong to a person under the age of 21 will be immediately suspended and all funds returned.

If you are a parent or guardian and suspect that someone under your care may be accessing aci67, please contact us immediately at [email protected]. We recommend using parental control software on shared devices to prevent access to online gaming platforms by minors. Protecting young people from gambling harm is a shared responsibility, and we take our role in that seriously.

Frequently Asked Questions

How do I set a deposit limit on my aci67 account?

To set a deposit limit on your aci67 account, contact our support team at [email protected] and specify whether you want a daily, weekly, or monthly limit and the amount in BDT. Our team will apply the limit within 24 hours. Once set, your limit can be decreased immediately but increases take a 7-day cooling-off period to take effect.

What is self-exclusion and how long does it last?

Self-exclusion is a formal request to block access to your aci67 account for a defined period. You can choose a minimum of 6 months or request a permanent exclusion. During self-exclusion, you cannot log in, deposit, or play. To request self-exclusion, email [email protected] with your account details and preferred duration. All requests are processed within 24 hours.

Can I take a short break without closing my account?

Yes. aci67 offers a time-out feature that temporarily suspends your account for 24 hours, 7 days, or 30 days. During this time you cannot access games or deposit funds, but your account data is preserved. Once the chosen period ends, your account automatically resumes. Contact [email protected] to activate a time-out at any time.

What should I do if I think I have a gambling problem?

If you believe gambling is negatively affecting your life, please take action immediately. Contact our support team at [email protected] to request a time-out or self-exclusion. You should also consider speaking to a trusted friend, family member, or a professional counsellor. Remember: recognising there is a problem is the most important step, and our team is here to help you without judgment, at any hour of the day.